Artwork Technical Stuff

Each Crystal Riddle Artwork is an original (unless otherwise stated) - please do not try to buy more than one. 

Artwork

The names Crystal Riddle Artwork,The Crystal's Song and all images and original artwork are copyrighted © by me Rebecca Waldron-Smith. The use of any image from this site or from an original or copy artwork is prohibited unless prior written permission from me (the artist) is obtained.

Riddle & Rhymes

All riddles & rhymes used throughout this website are copyrighted © by Rebecca Waldron-Smith.  The use of these from this site or from an original or copy artwork is prohibited unless prior written permission from the writer (author) is obtained.

Payment Options

I accept card payments through PayPal only as I have found this is the safest for both you and myself. I am not given and do not hold any financial information you may give them. You do not need a PayPal account with them - just sign in as a PayPal Guest.  Items can only be sent to the billing address - 'address confirmed'.  

If goods are purchased at my home or at fairs then again PayPal is used for all Credit / Debit card transactions.  Cash payments will generate a receipt on request.

Confirmation of Order

On checking out you will receive an email confirming your purchase (from me - not automated) together with information regarding payment and delivery. If for any reason you do not receive this email within 12 hours then please get in touch with me.

Postage - UK and Eire Customers 

Please note I can post the Pictures but you are more than welcome to collect them from my house.

All prices shown on the website are in pounds sterling and are inclusive of any UK taxes. Delivery charges are not included in the products published price and will be added when you when you go to the Shopping Cart. I charge just £8.00 for delivery regardless of how many you order for delivery within the UK and Eire'.

I endeavour to dispatch orders within 24 hours upon receipt of cleared payment from Monday to Friday except UK Bank Holidays. Unless it is a picture which has not been framed yet - then it can be longer but I will keep you informed and will let you know as soon as I have posted it.

If for any reason there is any delay I will inform you as soon as I possibly can.

All items shown on this website are “in stock” unless otherwise indicated alongside the product description.

All UK orders will be sent by either Royal Mail  or by Parcel Force and will require a signature on delivery.(Special Delivery - Insured - next day delivery before 1pm)

Alternatively Contact Me if you would like to collect it from our house - saves on delivery costs.  

Overseas Customers  

I will post to most countries in the World (as long as your Country accepts Glass) The price is just £15.00. 

I endeavour to dispatch orders within 24 hours upon receipt of cleared payment from Monday to Friday except UK Bank Holidays. Unless it is a picture which has not been framed yet - then it can be longer but I will keep you informed and will let you know as soon as I have posted it.

If for any reason there is any delay I will inform you as soon as I possibly can.

All items shown on this website are “in stock” unless otherwise indicated alongside the product description.

I send by Airmail.  They will be insured and will have to be signed for. Our local Post Office and Parcel Force bless them are brilliant at getting them out of England - it is usually the destination country that holds them up - I will provide you with the tracking number so you can see where your parcel is. Technically it should arrive in 5 working days but especially America they can travel from east to west and back again or even just stay in the airport for a 'rest' for a few days!

Please Contact Me for any further info or if you would like them to be sent by courier or faster delivery (usually mega costs).

Damaged Goods

Goods damaged or proved faulty in transit will be replaced wherever possible or alternatively a full refund will be made. Please notify me with photographs immediately of any such occurrence. 

Your Right to Cancel

Under UK law you have the right to cancel your order starting immediately and ending fourteen days from the day the goods were received. If you do decide to cancel you should notify me of your intention by email. The goods must be returned to me unused and in their original condition, carefully packaged and returned at your own expense. I will make a full refund to you within 14 days of receipt of the returned goods.

Returns and Refunds

In addition to your statutory rights within the UK, if for any reason you are not satisfied with your purchase then you may return them to us within 14 days of receipt of delivery. Provided the goods are returned unused, in their original condition, carefully packaged and returned at your own expense, a full refund will be made within 14 days of receipt of the returned goods. 

This “returns and refunds” policy in no way affects your consumer statutory rights.

Complaints

I really hope that you don’t, but should you have any complaints please contact me in confidence by email giving details of your complaint and your suggestion of how we can resolve the situation. I will act as quickly as possible to rectify any problem you have with our goods or services.

Measurements

All measurements given on this website are approximate although I do try to describe my products as accurately as I can.

My Right to Cancel

Although extremely unlikely, Crystals by Enchantment/Rebecca Waldron-Smith reserve the right to cancel any order within 24 hours of placement. Notification will be given by email as soon as possible and a full refund (including postage) will be issued.

Disputes, Law, Jurisdiction and Language

Crystals by Enchantment and Rebecca Waldron-Smith are based in England and are governed by English law. Any dispute shall be governed by and interpreted in accordance with English law whereupon the English courts shall have jurisdiction over all disputes.

Any content contained herein and any contract brought into being as a result of usage of this website (ie your purchase and our delivery) are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

All pictures, riddles & rhymes and product descriptions held on www.crystalsbyenchantment.com and www.rebeccawaldronsmith.co.uk are the sole property of Rebecca Waldron-Smith and may not be used or copied without written permission from Rebecca Waldron-Smith.