Privacy Policy

This privacy policy applies between you, the User of this Website and Crystals by Enchantment, the owner and provider of this Website. Crystals by Enchantment takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Please note that as of the 25th May 2018 our database prior to this will have been deleted completely unless you agreed to go on the new one.


Please see below my Privacy Policy for full details but in ‘short' it is:

As you may have heard we now have to comply with the GDPR, and the Privacy policy now on this website is as far as humanly possible what I have to tell you.

Our computers use some of the best security options available.

The website is hosted by so you need to read their privacy policy as well if you feel the need. I have been with them since 2006 and have never had any form of breach of security involving my clients or customers.

Anyone who has dealt with me over the last two plus decades knows (probably to my detriment) I only send out emails once in a blue moon.

Cookies (computer ones) are beyond me - I do have the occasional Chocolate digestives on my workshops - to my detriment I don't do re-marketing - might in the future but it will appear in the PP somewhere once I have figured out what it is and what to do with it. If it takes too much time then it won't happen.

The only personal information on our computer / website I have/ had / or will have is your name, address, telephone number and email address which has always been in the past given to me freely.  You have probably got more on your mobiles about family and friends than I have about clients. I can also more or less guarantee that Tescos (other supermarkets are available) definitely have more info on your loyalty card than I ever will.

If you have purchased goods or services in the past or are about to then of course I have a record of what you have had, but any financial information is done through my financial service providers PayPal. I have absolutely no idea what your credit/debit card information is and would not have any interest in knowing or storing it - cannot remember mine half of the time so seriously don't want yours.

I at present use The Royal Mail for deliveries so I have to tell them your name and address and your email address(for delivery notification) or you won't get your order.

The only third party buttons on my website is probably to DotGo or social media ones.  If I am doing an event somewhere then I will put their website address but not a hyperlink.  If you go off to someone else's website then I have to tell you to read their PP and I have no control over their content.

I will never divulge your information to third parties unless I am compelled to by law. If you want to read the full legal jargon then read on:

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Crystals by Enchantment via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

We or us: Crystals by Enchantment

User or you: any third party that accesses the Website and is not either (i) employed by Crystals by Enchantment and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Crystals by Enchantment and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • "including" is understood to mean "including without limitation";
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Crystals by Enchantment and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

We may collect the following Data, which includes personal Data, from you:

  • Name
  • Contact Information such as email addresses and telephone numbers;
  • IP address (automatically collected);

in each case, in accordance with this privacy policy.

Our use of Data

For purposes of the Data Protection Act 1998, Crystals by Enchantment is the "data controller".

We will retain any Data you submit for an unlimited period.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • transmission by email of promotional materials that may be of interest to you;

in each case, in accordance with this privacy policy.

Third party websites and services

Crystals by Enchantment may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website - we work in partnership with PayPal for payments. The providers of such services have access to certain personal Data provided by Users of this Website. Crystals by Enchantment works with The Royal Mail to deliver your purchases so will disclose your name and address to them.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

  • use of Data for direct marketing purposes;
  • sharing Data with third parties.

Functionality of the Website

You are free to peruse our website without entering any personal or sensitive data,  but to use all features and functions available on the Website, you may be required to submit certain Data.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Crystals by Enchantment (where such Data is held) on payment of a small fee, which will not exceed £10.


Data security is of great importance to Crystals by Enchantment and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Crystals by Enchantment reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Crystals by Enchantment by email at

First published on Tue 15 05 2018

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