Technical Stuff - Terms & Conditions

I have premises a mile or so away from where we live in Tenbury Wells. It is my storage / showroom so please get in touch and I can arrange to meet you there Monday to Saturday, if you would rather pick up your purchases. 

Crystals choose you - not the other way around – so how will you know if the one you see on a website is the one that is calling you.

I do have a PayPal (Zettle) Card Machine for paying on collection.  Each item is photographed separately so please don't try ordering more than one of them, as unless stated, there is only the one in the picture.

Some of the items on this website (except the Crystals and Artwork etc.) are second-hand i.e. the books and collectables - Waldron & Plotkin - so some of them are Payment on Collection only – I have hundreds of these items and they will never be new again, so please remember that when looking, they will all have flaws of some sort.  I have described them to the best of my ability so please take a good look at the pictures as they form part of the description. If you have any questions at all or would like to see more photos then please don't hesitate to get in touch before making an appointment to come and see them. The 10% cash on collection discount only applies to the Waldron & Plotkin Collection stock.

Please get in touch to make an appointment -   Contact me

Artwork

Each Crystal Riddle Artwork is an original (unless otherwise stated) - please do not try to buy more than one. **If not already framed it is taking about a day for me to do them -  I will, of course, let you know as soon as they are ready to be posted or for collection**

The names Crystal Riddle Artwork, The Crystal's Song and all images and original artwork are copyrighted © by me Rebecca Waldron-Smith. The use of any image from this site or from an original or copy artwork is prohibited unless prior written permission from me (the artist) is obtained. I cannot post abroad sorry - too fragile.
Riddle & Rhymes
All riddles & rhymes used throughout this website are copyrighted © by Rebecca Waldron-Smith.  The use of these from this site or from an original or copy artwork is prohibited unless prior written permission from the writer (author) is obtained.

Payment Options 

All payments via this website go through PayPal.

When goods are purchased at a fair or my showroom/storage then I use a PayPal (Zettle) card machine for all Credit / Debit card transactions.  I accept card payments through PayPal (Zettle) only, as I have found this is the safest for both you and me. I am not given and do not hold any financial information you may give them or indeed any of the payment options on this website. 

Cash and BACS payments will generate an invoice/receipt.

Postage & Delivery -

UK Customers only - Royal Mail Special Delivery - Next  Day (if ordered before 2pm - not including Sundays or Bank Holidays) - Fixed £8 per transaction - not item. 

Overseas (Rest of the World) Royal Mail International Tracked and Signed. Technically can take 7 working days - it leaves England usually overnight and then it is down to your postal service - so no guarantees. Fixed £15 per transaction not item. Please if purchasing anything especially the Crystals check your country accepts the items.
 

Damaged Goods

All items collected will be thoroughly inspected by yourself prior to your taking them, which will constitute, especially in the case of 'pre-loved' items (books), your accepting their condition.

Your Right to Cancel

Under UK law (if bought via the internet) you have the right to cancel your order starting immediately and ending fourteen days from the day the goods were received. If you do decide to cancel you should notify me of your intention by email. The goods must be returned to me unused and in their original condition, carefully packaged and returned at your own expense. I will make a full refund for the goods to you within 14 days of receipt of the returned goods.

Collection

As the goods are inspected at time of purchase, therefore I do not accept returns.

Complaints

I really hope that you don't, but should you have any complaints please contact me in confidence by email giving details of your complaint and your suggestion of how we can resolve the situation. I will act as quickly as possible to rectify any problem you have with our goods or services.

Measurements

All measurements given on this website are approximate although I do try to describe my products as accurately as I can. If you want to WhatsApp me to see them before you visit or purchase on line then please ask.

Disputes, Law, Jurisdiction and Language

All items made and designed by Crystals by Enchantment - 2Dvine - The Crystal's Song - Crystal Riddle Artwork, The Pillow Box Crystal Co., and Rebecca Waldron-Smith are all Copyrighted, based in England and are governed by English law. Any dispute shall be governed by and interpreted in accordance with English law whereupon the English courts shall have jurisdiction over all disputes.

Any content contained herein and any contract brought into being as a result of usage of this website (ie your purchase and our delivery) are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

All pictures, riddles & rhymes, written words and product descriptions held on www.2dvine.co.uk, www.crystalsbyenchantment.com and www.rebeccawaldronsmith.co.uk are the sole property of Rebecca Waldron-Smith and may not be used or copied without written permission from Rebecca Waldron-Smith.